How do I book?

Booking is easy! Simply choose your package on our website, complete the online booking process and make full payment at checkout. Once your booking has been received, we’ll send you a confirmation email.

How much is the booking deposit?

A $100 portion of your total payment is considered a non-refundable booking deposit. This forms part of the full payment taken at checkout and is not an additional charge.

When is payment due?

Full payment is required at the time of booking to secure your selected date.

Is there a security bond?

Yes. A $100 refundable security bond applies to all bookings. The security bond is separate from your booking payment and is payable by cash upon collection or delivery.

It will be refunded within 2 business days to your nominated bank account after all hire items have been returned to or collected by Made For Moments and inspected.

Do you deliver?

Yes! We offer Local Delivery & Return Collection within 30 km of Lewiston for an additional fee calculated at checkout.

When you choose local delivery, we’ll deliver your hire items before your event and return afterwards to collect them, so you won’t need to bring them back to Lewiston yourself.

A minimum order of $150 applies to local delivery.

Can I collect the hire items myself?

Absolutely! Free Collection from Lewiston is available regardless of where you live, provided you’re able to collect and return your hire items yourself.

We’ll confirm your final collection and return times approximately seven days before your event.

Does local delivery include setup?

No. Local Delivery & Return Collection does not automatically include setup or pack-down. These are separate services unless they are specifically included with your package or arranged separately.

Some packages, such as our Date Night – We Do It All experience, include local delivery, setup, pack-down and return collection. Please refer to the individual product page for full package inclusions.

Can you set up and pack down my booking?

Setup and pack-down may be available for selected experience bookings for an additional fee. Please contact us to discuss your requirements, location and availability.

What if I need to change my booking?

We’ll always do our best to help. Changes are subject to availability, so please contact us as soon as possible if your plans change.

What happens if I need to cancel?

If you cancel more than 30 days before your event, all monies paid will be refunded excluding the non-refundable $100 booking deposit.

Bookings cancelled within 30 days of the event are non-refundable.

What happens if it rains?

If severe weather affects an outdoor booking, we’ll happily transfer your booking to another available date within 60 days, subject to availability.

Do I need to clean everything before returning it?

Yes, please.

Whether you’re returning your hire items to Lewiston or they’re being collected by Made For Moments, plates, glassware, serving items and trays should be washed, dried and repacked. Tables and hard surfaces should be wiped clean and all rubbish removed.

Please also ensure rugs, cushions, throws, bedding and other soft furnishings are completely dry before packing them away.

If equipment requires excessive cleaning, stain removal or professional laundering, a cleaning fee may apply.

What happens if something gets broken?

Accidents happen—we completely understand.

If something is accidentally broken or damaged, please let us know as soon as possible and keep the damaged item with the rest of your hire, as it may be repairable.

If an item cannot be repaired, a replacement charge based on the current replacement cost may apply.

What if something is missing?

Please contact us as soon as you notice something is missing from your booking or if an item has been misplaced during your hire.

Are your hire items cleaned between bookings?

Absolutely.

Every item is thoroughly cleaned, sanitised and carefully inspected before every hire.

Can the picnic setups stay outside overnight?

We don’t recommend it.

Our rugs, cushions, décor and furniture should be protected from rain, sprinklers, dew and strong winds. If your booking extends overnight, we recommend moving everything to a dry undercover area.

Are children allowed to use the equipment?

Of course! Our setups are designed to be enjoyed by families and children.

However, children must always remain under adult supervision. Many of our hire items are decorative and are not designed for climbing or rough play.

Can pets be around the hire equipment?

We kindly ask that pets are kept away from rugs, bedding, cushions and soft furnishings to help us keep everything clean for the next family.

Can I use real candles?

No.

For everyone’s safety, we ask that only LED candles are used around our hire equipment.

What happens if I return my hire late?

If you’ve chosen Free Collection from Lewiston, please return your hire items at the agreed time so we can prepare them for the next booking.

If you’re running late, let us know as soon as possible. Additional hire charges may apply if a late return impacts another customer’s booking.

What if my hire items are being collected by Made For Moments?

If you’ve chosen Local Delivery & Return Collection, please ensure all hire items are cleaned, packed and ready for us to collect at the agreed time.

If your booking is not ready for collection or we’re unable to access the property at the agreed time, additional charges may apply.

Do the photos on your website exactly match what I’ll receive?

Our photos are intended as a guide to our styling.

Occasionally, décor items, flowers or accessories may vary slightly due to seasonal availability, supplier changes or product improvements, but we’ll always maintain a similar overall style and quality.

Can I customise my booking?

Absolutely!

We love creating celebrations that feel personal. If you’d like to customise colours, themes, signage or add extra hire items, simply get in touch—we’ll do our best to make it happen.