This Hire Agreement explains how our booking process works, what you can expect from us, and what we ask of you while our hire items are in your care. Our goal is to make every booking simple, enjoyable and stress-free.

By placing a booking with Made For Moments, you agree to the terms outlined below.

1. Booking Your Hire

All bookings are made through the Made For Moments website using our online booking system.

Full payment is required at the time of booking to secure your selected date. Your booking is not confirmed until payment has been received and a confirmation email has been sent.

A $100 portion of your total payment is considered a non-refundable booking deposit and will be retained if your booking is cancelled.

To avoid disappointment, we recommend booking at least three months in advance, particularly for weekends, school holidays and peak celebration periods.

2. Payments & Security Bond

A refundable $100 security bond applies to all bookings.

The security bond is separate from your booking payment and is payable by cash upon collection or delivery. It will be refunded within 2 business days to your nominated bank account after all hire items have been returned to or collected by Made For Moments and inspected.

If hire items are returned or collected damaged, excessively dirty, incomplete or late, any applicable charges may be deducted from the security bond. Should these costs exceed the bond amount, an additional invoice will be issued.

All hire items, including storage tubs, packaging and accessories, remain the property of Made For Moments at all times.

3. Changes, Cancellations & Weather

We understand that plans can sometimes change.

If you cancel your booking more than 30 days before your event, all monies paid will be refunded excluding the non-refundable $100 booking deposit. This deposit forms part of the full payment taken at checkout and is not an additional charge.

Bookings cancelled within 30 days of the event are non-refundable.

If severe weather affects an outdoor booking, we’ll happily transfer your booking to another available date within 60 days, subject to availability.

If Made For Moments is unable to fulfil your booking due to circumstances beyond our reasonable control, you will be offered either a full refund or the option to transfer your booking to another available date.

4. Hire Period, Collection, Delivery & Returns

Our standard hire period is up to four days. Customers may select a shorter hire period during the booking process; however, the hire price remains the same unless otherwise stated.

Free Collection from Lewiston

Customers may collect their hire items from Lewiston free of charge. There is no delivery-area restriction when choosing collection, provided you are able to collect and return your hire items to Lewiston.

Customers who choose free collection are responsible for both collecting and returning their hire items to Lewiston at the agreed times.

Local Delivery & Return Collection

Local delivery is available within 30 km of Lewiston for an additional fee calculated at checkout.

Customers who choose local delivery will have their hire items delivered by Made For Moments before their event and collected by Made For Moments afterwards. You do not need to return the hire items to Lewiston when return collection is included with your booking.

Additional travel charges may apply outside our standard delivery area or for larger bookings requiring additional vehicles, staff or multiple trips.

Collection, Delivery & Return Times

The online booking system may display standard collection, delivery or return times during booking. Final times will be discussed and confirmed approximately seven days before your event.

Collection, delivery and return windows are allocated by Made For Moments. This allows us to prepare every booking to the highest standard while ensuring all customers receive their hire items on time.

If you are responsible for returning your hire items to Lewiston, please ensure they are returned on the agreed date and at the agreed time. Late returns may incur additional hire charges where they impact another booking.

A responsible adult aged 18 years or older must be present when hire items are collected from or delivered by Made For Moments.

If you notice any missing items or damage when you receive your hire, please contact us as soon as possible.

5. Setup & Pack-Down

Setup and pack-down are separate services from collection, delivery and return collection unless specifically included with your package.

Setup and pack-down may be available for experience bookings for an additional fee. Please contact us to discuss your requirements, location and availability.

Choosing Local Delivery & Return Collection does not automatically include setup or pack-down. Unless these services are included with your package or arranged separately, customers are responsible for setting up their hire items and packing them ready for return collection.

Some packages include additional services as part of the experience. For example, our Date Night – We Do It All experience includes local delivery, setup, pack-down and return collection. Please refer to the individual product page for full package inclusions.

6. Looking After Our Hire Collection

Our hire collection is shared between many families and celebrations throughout the year. We simply ask that every item is treated with the same care and respect as if it were your own.

During your hire period, please:

• Keep all hire items clean, dry and protected from the weather.
• Store all items undercover when not in use.
• Keep pets away from bedding, cushions, rugs and soft furnishings.
• Supervise children at all times.
• Use all hire items only for their intended purpose.
• Transport hire items safely if collecting them yourself.

Please do not:

• Smoke or vape around hire equipment.
• Use real candles near fabrics or decorative items.
• Attach tape, glue, staples, nails or permanent adhesives to hire items.
• Allow fake tan, hair dye, permanent markers, nail polish, slime, glitter glue or other staining products to come into contact with our hire items.
• Pack away rugs, cushions, bedding or throws while they are wet or damp.

7. Cleaning & Preparing Items for Return

We understand normal use is expected after a celebration.

Whether you are returning your hire items to Lewiston or they are being collected by Made For Moments, please ensure they are cleaned and packed ready for return.

Before your return or return collection, please:

• Remove all rubbish.
• Wash, dry and repack all plates, glassware, serving items and trays.
• Wipe tables and hard surfaces clean.
• Return all items to their original storage containers where possible.
• Ensure all soft furnishings are completely dry before packing.
• Ensure all hire items and accessories are accounted for and ready for return.

If equipment requires excessive cleaning, stain removal or professional laundering, a cleaning fee may apply.

8. Damage, Loss & Breakages

Accidents happen, and we appreciate your honesty if something goes wrong.

If an item is accidentally damaged, please let us know as soon as possible. Please keep damaged items with the rest of your hire, as they may be repairable.

Customers are responsible for all hire items from the time they are collected or delivered until they are either returned to Lewiston or collected by Made For Moments.

Where an item is lost, stolen or damaged beyond repair, replacement charges based on the current replacement cost may apply.

9. Safety

Many of our hire items are decorative and are not intended to be climbed on, stood on or used as play equipment.

Children must remain under adult supervision while using our hire items.

Customers are responsible for ensuring all hire equipment is used safely and only for its intended purpose throughout the hire period.

10. Product Variations

The photographs displayed on our website and social media are intended as a guide to our styling.

Occasionally, individual décor items, florals, cushions, tableware or accessories may vary slightly due to seasonal availability, supplier changes or product improvements.

Where substitutions are necessary, they will always be of a similar quality, colour and style.

11. Photography

We love seeing our hire items helping create beautiful memories.

From time to time, we may share photographs of our styling or customer events on our website and social media.

If you would prefer your event not to be featured, simply let us know before your event and we’ll happily respect your wishes.

12. Privacy

Your personal information is collected solely to manage your booking and communicate with you regarding your hire.

Made For Moments respects your privacy and will never sell your personal information to third parties.

Please see our Privacy Policy for more information.

13. Australian Consumer Law

Nothing in this Hire Agreement excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.